Professional Divers Equipment Website Terms and Conditions:
These Terms and Conditions govern your ('the User') use of the Professional Divers Equipment Ltd ('Provider') website located at the domain name; Professionaldiversequipment.com ('the Website'). By using the Website, the User agrees to be bound by the Terms and Conditions set out in these legal Terms and Conditions. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.
Electronic Communications:
By using the website; www.Professionaldiversequipment.com, or communicating with the Provider by electronic means, the User acknowledges that they have read, understood, and agreed to these Terms and Conditions. Any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
Trading Online & Privacy:
The Website; www.Professionaldiversequipment.com sells magnets, knives and other diving related equipment online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/user indemnifies, and cannot hold the Provider responsible for any loss, injury or damages which may be sustained as a result of using or misusing the products sold on the Website.
The private information required to place orders through the website, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in strict confidence by the Provider and not sold or made known to third parties. The necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Professional Divers Equipment Ltd., shall take all reasonable steps to protect the personal information of the User.
Credit card details are not kept by the Provider under any circumstances. The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device. The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.
Where there is a requirement by UK law that an Age restriction governs the selling of items such as knives, the law and relevant requirements will be adhered to and the User will be required to confirm that they are 18 years old or over.
Payment Options Accepted:
PayPal security policies and user agreements apply when the User makes payment via this method. Payments via Visa, Mastercard and Apple Pay, are subject to their policies and user agreements. Customer personal information will be stored separately from any card or payment details which are entered by the User for payment. The Users card details are not stored by Professional Divers Equipment Ltd.
Copyright and Intellectual Property Rights:
The Provider reserves the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights to the Content are reserved and retained by Professional Divers Equipment Ltd., except as specified in these Terms and Conditions. The User is not granted license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content. Ownership of the Website and its Content, including but not limited to text, graphics, logos, images, and software, are the property of Professional Divers Equipment Ltd., and are protected by intellectual property laws. Trademarks: Professional Divers Equipment and its associated logos are registered trademarks owned by Professional Divers Equipment Ltd. You may not use these trademarks without our prior written permission.
Limitation of Liability:
The Website and all Content on the Website, including any current or future products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. Professional Divers Equipment make no warranty or representation as to the accuracy or completeness of the Content and shall not be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website.
Privacy:
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. The Provider uses this information to determine use of the Website, and to improve Content. The Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation. Professional Divers Equipment Ltd., retains sole discretion and right to suspend or terminate the Users access to the Website without prior notice if it is believed the User has violated these Terms and Conditions.
Updates to these Terms and Conditions:
The Provider reserves the right to edit, modify, add or remove from these Terms and Conditions periodically. Changes tothese Terms and Conditions will become effective upon such changes being posted to the Website; www.Professionaldiversequipment.com. It is the responsibility of the User to read and understand these Terms and Conditions. Continued use of this Website by the User following the posting of changes or updates will be considered acceptance and agreement of these Terms and Conditions, including such changes or updates.
Location:
This Website is operated and administered by the Provider from its offices within the United Kingdom. If the User accesses this Website from locations outside of the United Kingdom, the User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the United Kingdom.
Company Information:
The Website; www.Professionaldiversequipment.com is based in the United Kingdom, trading as Professional Divers Equipment Ltd., with Certificate of Incorporation of a Private Limited Company with Company Number 15206075.
Contact Details:
Email address: info@professionaldiversequipment.com
Last update to these Terms and Conditions: Oct 21st 2024.
Product Availability:
When stock is available orders will be dispatched within 3 working days of cleared payment, and dispatch confirmed with shipping tracking number. Your order will be dispatched as soon as possible, however unforeseen circumstances may cause delays. Should we be faced with such an occurrence you will be contacted via email and provided with updated information.
Placing your order:
Every effort has been made to make the checkout process as quick and easy as possible, and as soon as we receive a confirmed order and full payment your order will be processed and dispatched.
Pricing and Payment:
At Professional Divers Equipment Ltd., we strive to make our prices competitive, and periodically review pricing. We reserve the right to adjust prices in either direction, up or down, on the website. The total price will include the price of the product/s plus any applicable sales tax and shipping charges. The total purchase price will be stated at the time of checkout.
Payment can be made via Stripe, Paypal, Apple Pay, Visa/Mastercard, or direct bank transfer. Every effort is made to make this process as quick and easy as possible. Confirmation will be sent once payment has cleared and your item has been dispatched.
Import Duty:
The buyer is responsible for any charges imposed by the importing country. We advise you to contact Customs and Excise of your country if you are concerned about any potential charges.
Delivery Policy:
By clicking to make a purchase from our website it is acknowledged that you have read, understood and agreed to our Shipping and Returns policy. If you have any questions or queries please contact us before making a purchase of any product or service from our website.
Shipping:
Shipments within the UK are made using Royal mail, however other couriers are used in certain circumstances. International shipments are made using Royal Mail, Dhl and Fedex. The shipping method will be displayed during the checkout process, along with the estimated delivery times and applicable shipping fees.
Delivery times will depend on the shipping method chosen, weight/size of the order, and your location. Please refer to the estimated delivery times provided during checkout for reference. Please note that this is an estimate and actual delivery times may vary due to circumstances out of the control of Professional Divers Equipment Ltd., for example customs clearance.
It is the responsibility of the buyer to provide the correct postal address, and Professional Divers Equipment Ltd., can accept no responsibility for any problems that arise from the provision of incorrect or out of date information. If, in the event a parcel is returned to us as undeliverable, every attempt will be made to contact you to make alternative arrangements for dispatch.
Knives sold on the Website are not weapons as defined by s141A Criminal Justice Act 1988 and are therefore, not 'Prohibited' and conform to all of the requirements to enable postage via Royal Mail 'Age Verified' post. Buyers email and phone number are required to enable delivery notifications and updates.
Cancelling an Order:
Goods and services are provided subject to availability. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions. Any complaints regarding the standard and quality of the product or products bought by consumers through the Website should be directed to: Customer service department at: info@professionaldiversequipment.com
If an order has been placed, however you wish to cancel it then please contact us at the earliest possible time requesting that the order be cancelled. As long as the order has not yet been dispatched the order will be cancelled and any payment refunded to the original payment card or account.
Returns and Exchanges:
Professional Divers Equipment Ltd., aim to achieve the highest standard of manufacture and hope that you are completely satisfied with your purchase. If you are not completely satisfied for any reason you can return the item to us within 30 days of dispatch for a complete refund (less shipping charges). Returned items must be unused and in as-new condition with all packaging, labels and tags attached.
If returning an item, simply contact us via email to inform us that you wish to return an item. Please wait for us to confirm the return request and process the details of the return. When your return is approved you can repackage the item as it was dispatched with it's delivery note, all packaging, labels and tags attached and return to the address provided to you. The buyer is responsible for any and all costs of return postage. It is recommended that a trackable shipping method is used when returning an item to ensure safe arrival. Please note that we cannot be held liable for any items lost or damaged during return shipping. When the item has been received back and inspected the refund will be made and you will be contacted. Any refunds given are at our discretion and will only be made after a claim has been accepted as a genuine and approved claim and the goods returned in the condition specified in this Returns Policy.
The refund will be issued using the original payment method, excluding any shipping charges. Professional Divers Equipment cannot be held responsible for any other costs, be they interest or legal, or any other costs that may have been incurred by the claimant during the refund process. We aim to process all refunds as quickly as possible, however please allow up to 15 working days.
Faulty goods will be replaced at our discretion. Products that may have been received damaged in transit will be replaced subject to discussion and confirmation. All goods are dispatched in new condition and carried 'at limited carrier's risk' (Carriage of Goods act 1979). No claims will be accepted after 2 days from the date of delivery. All claims must be made in writing via email. Please note, we are unable to provide refunds for items that have been used or misused.
Updates to Shipping and Returns Policy:
Professional Divers Equipment may periodically review and update this Shipping and Returns Policy without prior notice. Continued use of the Website is acknowledgement that you have read, understood and agree to this Shipping and Returns Policy.
Contact Details: Email: info@professionaldiversequipment.com
Last update to this Shipping and Returns Policy: Oct 21st 2024.
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